Mike Seese

Many of the communications lessons I've learned in the Army also apply to most professions and industries.

​​

• When the boss asks you a question, answer first and then provide supporting information after.  Do not talk through supporting data, stories, etc. and make your boss try and decipher what you are saying

  • “Sir, yes that is correct but…”

  • “Ma’am, no we are not complete.  This is because…”

• Do not send immediate emails or texts in anger; if possible, see someone in person or make a phone call.  Cool down and then pursue resolution

  • If you’re drafting an emotional email, write it, and wait to send it.  Come back to it before you send, edit it, and let a peer see it before you send it. 

• Keep appropriate timelines to respond to your boss, your 1SG, your peers, your own organization, etc.

• Know the most appropriate way to communicate

  • In-person visits, texts, phone calls, emails should all be used appropriately, according to the nature, urgency, or seriousness of a message

• Listen more than you speak

• Don’t be afraid to take time (when possible) before you answer

  • “Sir/Ma’am, can I have some time to talk this over with my 1SG, Platoons, staff, etc.”

• Remove/reduce emotion, think/act/speak coolly and objectively, with data to support

• Understand the consequences of a raised voice and visible anger; control responses to achieve more profound effects (if you yell all the time, that becomes the standard, and people will tune you out)